Return Policy

At SMSISPORTS, we strive to provide high-quality sports products and ensure customer satisfaction. If you are not completely satisfied with your purchase, you may return the item under the conditions outlined below.

1. Eligibility for Returns

  • Items can be returned within [X] days from the date of delivery.
  • Products must be unused, unworn, and in their original packaging with all tags and labels intact.
  • Custom-made, personalized, or clearance sale items are not eligible for returns.

2. Return Process

  • Step 1: Contact our customer support at [Your Email/Phone] with your order details and reason for return.
  • Step 2: Once approved, you will receive return shipping instructions.
  • Step 3: Ship the product back to our return center within the allowed timeframe.

3. Refund Policy

  • Refunds will be processed within [X] business days after receiving and inspecting the returned item.
  • The refund will be issued to the original payment method used during purchase.
  • Shipping fees are non-refundable, except in cases of defective or wrong items received

4. Exchanges

  • We offer exchanges for defective or incorrect items. Contact us within [X] days to request an exchange.
  • If the requested exchange item is out of stock, a full refund will be issued.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
  • We recommend using a trackable shipping service to ensure safe delivery.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please notify us within [X] days with photos of the product.
  • We will arrange a free replacement or a full refund based on your preference.

7. Non-Returnable Items

  • Used or washed sports apparel and gear.
  • Customized, personalized, or clearance sale products.
  • Items returned after the specified return period.

8. Contact Us

If you have any questions or concerns about our Privacy Policy, feel free to contact us at:

📧 Email: info@smsisports.com
📍 Address: 1) Dar-Ul-Salam Ugoki road Muzaffarpur Sialkot. 2) Sector T street 3 House #247, Sheikh Maltoon Town Mardan KPK.

By using our website, you agree to this Privacy Policy. Thank you for trusting SMSISPORTS for your sports gear needs.